Modules

 

IT TroubleShooter

IT TroubleShooter Candidates develop the IT administrative skills required to deal with hardware, software,  and network issues in small IT network environments.

 

Module Goals 
IT TroubleShooter requires Candidates to:

  • demonstrate their competence in running and maintaining a small office IT network. 
  • understand key computing concepts such as: hardware, software, memory and networks. 
  • troubleshoot practical, everyday problems associated with a small office, in areas such as hardware and software, peripheral device installations, user account setup and including the upgrading of hardware and software. 
  • create and manage e-mail accounts.
  • recognise pertinent security issues for end-users and promote sound password usage policies. 
  • perform and check server backup routines.
  • know about good password policies for the organisation, and be able to install anti-virus software. 
  • have due regard to pertinent Health and Safety issues computer users.
  • be able to act as an interface with IT contractors where their assistance is necessary.



 


Register Now

To register or receive further information about IT TroubleShooter, contact garry.cleere@computerwings.com